We, at Pulimoottilonline are committed to providing our customers complete satisfaction by enhancing your shopping experience as well as providing the best quality products and services. Thus we are always eager and willing to go the extra mile for our customers. In case you are unsatisfied with the product received from us you may contact our Support Team with your Complaints/Grievances at customercare@pulimoottilonline.com who will revert back to you at the earliest; or else fell free to give Us a call to our customer care department at
INDIA- 09:30 to 19:30 IST : +91-487-2322456
Product received in Damaged Condition/Manufacturing defect or Wrong Item
If on receipt of the package, it is noticed that the outer packaging of the product is damaged or tampered with, immediately confirm the quality/quantity of the product against the invoice before accepting the package. If any discrepancy is noticed, either refuse to accept the delivery or accept the delivery only after confirming the contents of the package. The customer should also lodge a complaint with the local office of the courier agency as well as send us a detailed mail (including photographs) of the issue at customercare@pulimoottilonline.com so that we can ensure that no such event occurs in the future. If the product received is found in a damaged condition or with a manufacturing defect or if a wrong product has been sent, kindly contact our customer care department at
INDIA- 09:30 to 19:30 IST : +91-487-2322456,
or send us a detailed mail (including photographs) of the product at customercare@pulimoottilsilksonlne.com, within 48 hours of receiving the product. Kindly retain all the packaging material, documents as well the product itself until receipt of instructions from Pulimoottilonline regarding the issue. If in case you have any other complaints, email Pulimoottilonline at customercare@pulimoottilonline.com within 48 hours of receiving the product.
DO NOT return any product before receiving confirmation from Pulimoottilonline regarding the same. If any product is returned without confirmation from our side we will not take responsibility for the product nor issue any replacement or money back. We will examine the product in light of the mail you sent for all claimed defects/mistakes of the goods. If we find on examination of the product that an error has occurred on the customer's side, then we will return the product to the customer, AT THE COST OF THE CUSTOMER. All return couriers should be made through reputed courier agencies and all cost regarding the same shall be borne by the customer (applicable for all countries outside India). It is the customer's responsibility to ensure safe delivery of the returned product by Pulimoottilonline. While returning the defective product, kindly mark the package as "DEFECTIVE PRODUCT." The product returned should be in the original condition and we DO NOT take back any product that is found to be used by the customer, or with any wear and tear occurring from its use. We will not take responsibility for any such product that is returned to Us.
If on examination of the customer's email in light of the received product, we find that all complaints are genuine, then Pulimoottilonline shall replace the product at its own cost (including shipping to the customer). If in case the product is no longer available, we will refund the money to the customer excluding taxes, duties, bank charges and other processing overheads applicable to the customer. For this, the customer will be informed to send us the details of his/her account number and will be refunded within fifteen days of receipt of the returned product. Our customer care executive will contact the customer and guide him/her through the steps of the refund process.
If in the case of a purchase having multiple items, it is found that one of the items is wrong/missing, we will supply the original product at our own cost; if that product is not available, then we will offer a partial refund, for that product only, if it is returned to Us within the specified time, and all the complaints are genuine.
In case of any doubts, the user may seek clarifications from Pulimoottilonline through customercare@pulimoottilonline.com or call our customer care at
INDIA- 09:30 to 19:30 IST : +91-487-2322456 ,
but should not use any service or place an order before he/she gets written clarification( via email ) about the same.